Syana Privacy Policy

Who we are

Syana is provided by Loheden AI Solutions AB, which is the controller of the personal data described here.

What you log

We do not receive what you log in Syana, such as cycle dates, symptoms, moods and notes.

What we process and why

• App identifiers: an identifier created for the app when you first open it, and a notification identifier if you allow notifications. To provide the app, its notifications and what you bought (contract).
• Purchases: what you bought, when, the price, currency and country, and the purchase identifiers from the app store. To provide what you bought and keep accounts (contract; legal obligation), and to handle refunds and payment disputes (legitimate interest).
• Messages you send us: to answer you and keep a record (legitimate interest).

Who receives it

Our app hosting, notification and subscription providers, which process it on our behalf and must protect it as this policy requires; the app store you bought through, which sells the purchase as an independent controller; and authorities, courts or advisers where the law requires it or to establish or defend legal claims.

Outside the EEA

Some of these providers process data outside the EEA. Those transfers rely on an adequacy decision of the European Commission or on its standard contractual clauses; a copy is available on request.

How long

App identifiers: as long as needed to provide the app and what you bought. Purchase records: as long as bookkeeping law requires. Messages: as long as needed to answer you and keep a record of the matter.

What you must provide

Without the identifiers the app and a purchase need, we cannot provide them.

Your rights

You have the right to request access to, rectification or erasure of your personal data, to restrict or object to its processing, and to data portability. You may also lodge a complaint with a supervisory authority. To request deletion, write to us; our data deletion page says what to include.

Your device

The app stores what you log, your settings and its identifiers on your device, so that it works.

Changes

We may update this policy; the date above shows the version in force.

Contact

Loheden AI Solutions AB, org. no. 559261-7566, Vretavägen 26, 71993 Vintrosa, Sweden. Email: hi@loheden.com.