Privacy Policy

Who we are

loheden.com is provided by Loheden AI Solutions AB, which is the controller of the personal data described here. Each of our products has its own privacy policy for what happens inside it.

What we process and why

• Website visits: We count visits in aggregate on our own server, without cookies and without keeping anything that identifies a visitor, to understand how the site is used (legitimate interest).
• Purchases of our products: your name, email address, country, billing details, and what was bought and when. To perform the contract and keep accounts (contract; legal obligation), and to prevent fraud and establish and defend legal claims, such as payment disputes (legitimate interest).
• Messages you send us: to answer you and keep a record (legitimate interest).
• Security: To protect our services we keep records of misuse, such as failed sign-ins and blocked network addresses (legitimate interest).

Who receives it

Our hosting, network, email and backup providers, which process it on our behalf; the payment provider, which also processes payment data as an independent controller; a buyer of our business or of a product, if one is sold; and authorities, courts or advisers where the law requires it or to establish or defend legal claims.

Outside the EEA

Some of these providers process data outside the EEA. Those transfers rely on an adequacy decision of the European Commission or on its standard contractual clauses; a copy is available on request.

How long

Purchase records: as long as bookkeeping law requires. Messages: as long as needed to answer you and keep a record of the matter. Security records: as long as needed to protect our services.

What you must provide

Without the details a purchase needs, we cannot provide the product.

Your rights

You have the right to request access to, rectification or erasure of your personal data, to restrict or object to its processing, and to data portability. You may also lodge a complaint with a supervisory authority.

Your device

We store on your device only what the site needs: to remember your display choice, and our network provider's security checks.

Changes

We may update this policy; the date above shows the version in force.

Contact

Loheden AI Solutions AB, org. no. 559261-7566, Vretavägen 26, 71993 Vintrosa, Sweden. Email: hi@loheden.com.